By using the InkGarden.com website, you consent to the collection and use of information in the manner described below. If we decide to change our privacy practice, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Changes to our policy will be prospective only. Please check this page from time to time for changes to make sure you are aware of our latest privacy practices.
What Customer Information does InkGarden.com collect?
Customer Information is requested whenever you choose to use InkGarden.com services. The type of Customer Information we request has to do specifically with the type of service you are using. For example:
- When you want to share your projects with others ("Invitees"), we will ask for e-mail addresses of people you choose to share with.
- When you complete an online purchase, we will ask you to provide shipping and billing information so that we can fulfill your request.
You also give information when you answer survey questions, add images, and enter address and information on the InkGarden.com website.
How does InkGarden.com use Customer Information?
Our primary goal in collecting your Customer Information is to provide you with a personalized, relevant, user-friendly experience on the InkGarden.com website. Here are the ways we use Customer Information to enhance this experience:
Customer Communication: We use Customer Information to communicate with you and we consider this communication to be an integral part of the InkGarden.com service. We use your email and mailing address to inform you of site improvements, feature announcements, promotional offers and occasional third-party offers that may be of interest to you. If you do not wish to receive these offers, you may always unsubscribe by clicking the "unsubscribe" link at the bottom of an email or by writing customerservice@InkGarden.com.
Customer Satisfaction: We use Customer Information to make your online experience enjoyable. For example, because we know who you are after you log in, we can give you access to projects you had previously created. We also know where to e-mail you to let you know your photos are ready for viewing online.
Customer Convenience: We use Customer Information to provide you with the convenience of easy access to the services you request. When you choose to use the InkGarden.com website for creating customized print products and other customized merchandise, we will ask for payment information and for your e-mail address. For a merchandise purchase, we will ask for final confirmation before charging your credit card. We may also collect information during the shopping experience to make purchasing an easier and better experience for you. For example, if you give us permission to keep your billing information, you won't have to fill out the shipping and billing address each and every time you make an online purchase.
With whom does InkGarden share Customer Information?
InkGarden shares Customer Information with third party intermediaries (for example, credit card authorization companies, merchandise distributors, vendors processing our outbound email communication, etc.) who help us run the InkGarden.com website. Your Customer Information is provided to these third parties solely for the purpose of providing you the services you request at the time that you request them.
From time to time, we will also provide Customer Information to outside companies we select so they can let you know about those of their products or services we think might be of interest to you. If you do not want us to share your Customer Information with outside companies, you always have the option of telling us not to share it by sending an email to customerservice@InkGarden.com. We will make every effort to respect this choice as soon as practicably possible after receiving your communication.
InkGarden.com will also share Customer Information if required by law (or to protect its rights or property).
Does InkGarden.com use "IP Addresses" and cookies?
InkGarden.com uses IP Addresses and Cookies in limited ways, as follows:
IP Addresses: An IP address is literally your computer's address and is a unique identifier, allowing online information to be sent to the right place. We use IP addresses to better understand the customer database. We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information such as geographic distribution of our members. We do not intentionally link your IP address to your personally identifiable information.
Advice on Limiting Cookies: You always have a choice with respect to cookies. By modifying your browser preferences, you can accept all cookies, be notified when a cookie is set or reject all cookies. If you choose to reject all cookies, you may be unable to use certain InkGarden.com services. Please consult your browser instructions for information on how to modify your choices about cookies.
Does InkGarden.com use Clear Gifs (Web Beacons/Web Bugs)?
We use a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) to help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier that are used to track the online movements of Web users.
We use clear gifs in our HTML-based emails to let us know which e-mails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.
What are the safeguards and security procedures in place to protect your information from loss, misuse, or alteration?
Your Customer Information on our Service is password-protected. We strongly recommend that you do not give your password to anyone and that you change it every 3 months. You may edit your account information by using your member name and password.
If you are using a public computer (public library, school computer, etc.) or a shared computer (family computer, roommate's computer, etc.), we strongly recommend that you sign out of your InkGarden.com account and close your browser before getting up and moving away from the computer. This will prevent others from accessing your account and personal information.
InkGarden employs SSL - a specialized encryption and security technology -- to protect your Customer Information. We understand that this is especially important when there is an exchange of credit card, billing and password information. In addition, we limit access of Customer Information to only those employees who need it to carry out their jobs.
InkGarden.com will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail.
You will only be asked for your name and password when you initiate the contact and only if the name and password are necessary to correct a service problem.
How can you update or correct Customer Information?
Customer Information that you provide during purchase is available in your online account. To edit your Customer Information, you must enter your email address and password to access your account. You may edit your account information at any time.
You can also cancel your account by writing customerservice@InkGarden.com. If you request cancellation of your account, we may (but are not required to) remove any and all content (photos, images, address books, etc) or other personal information from the InkGarden.com website, and your content may not be accessible to you even if you choose to reactivate your account at a later date. Information necessary for the purposes of maintaining business records regarding a canceled account, including records of credit transactions and account ownership, will be retained in accordance with applicable law.