How do I create a free InkGarden.com account?[ Back to top ]
You will need:
- A valid e-mail address
- Access to a computer with an Internet connection
Then, just follow these steps:
- Go to www.inkgarden.com
- Click the "Sign Up or Log In" link on the upper right.
- Fill out the short form on the right-hand side of the page.
- Click on the "Create Account" button.
Do I need an account to start using InkGarden.com?[ Back to top ] No. You can navigate our site, look at designs, and customize designs without establishing an account. You will need to establish a free account when you wish to make a purchase or save a project so that you can work on it at a later date.
Once I order, how long will it take to receive my products?[ Back to top ] Generally, we create your products within 2-3 business days. It then takes about three to eight business days through the mail. If you are in a rush, we do offer two-day and overnight shipping at an additional charge.
How do I pay for my order?[ Back to top ] We accept American Express, VISA and MasterCard credit cards for our products, as well as ATM/debit/check cards that display the Visa or MasterCard symbol.
I forgot my password, what do I do?[ Back to top ]
- Click the "Sign Up or Log In" link on the upper right.
- On the left, you will see a link that says "Forgot Password". Click on the link.
- You will see a form that asks you to enter the email address associated with the account.
- Fill in your email address and hit submit. Your password will be emailed to you.
Can I share my design with other people so that they can review it before I order?[ Back to top ] Yes. Here is how:
- While in the design wizard, click Save Project in the lower right, just below the Approve & Order button.
- A pop-up will ask you to give your project a name.
- Hit save.
- If you are not logged in, you will be taken to the log-in page, where you can log-in or establish an account.
- Click the link at the top left called "My Account" and then click on the tab "My Projects".
- Select the project or projects you wish to share and click on "Share Selected Projects" from the navigation panel on the right.
- Type in the email address or addresses of the people you want to review the project.
- Type in a quick message, so that the recipients know what they are getting, and then click on the "Send Email" button.
- The recipients will be able to view a thumbnail of the project and save it into his or her account.
Something went wrong when I was working on my design before I saved it. (Lost Internet connection,
computer crash, etc.) Is there any way you can retrieve my design?[ Back to top ] Sorry, any work that you did not save will be lost. It is a good idea to log in and save your work on a regular basis.
If I e-mail in a question, how long will it take for you to get back to me?[ Back to top ] Generally, we respond to all e-mails within one business day. The best way to contact us is through the contact form.There is a link to the form in the upper left-hand side of this page.
If you need more immediate help, call us during business hours at 888-824-4700.
Can I make a change after my order is submitted?[ Back to top ]
No, once an order is placed we do not have access to change or modify an order.
Can I track my order?[ Back to top ] Almost all orders over 1 pound will be shipped UPS and you will find a UPS tracking number in the email you received when your order was shipped. If your order is under 1 pound, it will generally be delivered by US Mail and is not trackable.
Can I print photos on shirts?[ Back to top ] No, photos do not reproduce well using our t-shirt printing. You may upload a logo image for shirt printing.
Can I design a product using my own software? [ Back to top ] Yes, we have a complete listing of our imprint specifications at this link. You can upload a completed design just as you would a photo in the customization wizard. We recommend you upload a png file for shirts and a jpeg file for other products.
How do I make each member of my team a shirt?[ Back to top ] If each player on your team needs a shirt with unique information, such as name and number, you can create your team design and save it as a project. From the "My Projects" tab in "My Account", select the project and click "Copy selected Project" on the right navigation panel. When your project has been copied, click "Edit Selected Project" and go into the customization wizard to edit the shirt to change any information or art that you would like.
How can I get help to understand the customization tools?[ Back to top ] We have placed two very helpful instructional videos in our video library. The first will give very basic information and the second gives more detailed information about our advanced editing tools. Both are just several minutes long and may save you time figuring out how to do things. There is also a "Help" link in the customization wizard right under the work space. If your questions are not answered there, don't hesitate to contact our customer service department at 888-824-4700 and we will be happy to help you.
If I have a coupon code, where do I apply it to get my discount?[ Back to top ] You will see a box right in the shopping cart at the bottom left corner. Put your coupon code into that box and click "Apply" before you actually begin the checkout process. You will see the discount apply to your order while it is in the cart.
How do I return an item or get a refund?[ Back to top ] We know you will be happy with the quality of our products. If you are not, please contact our Customer Service department to request your order be remade or refunded. We may ask that you return the product or e-mail us a photo of your order so we can understand the problem.
How come I didn't receive my entire order?[ Back to top ] If you ordered more than one product, your order might come in more than one shipment. That is because we have a number of production facilities and different products are made at different facilities. We send your orders directly from the production facilities so that you can get them as soon as possible.
How do I use the red and blue lines around my design to make sure it is the right size for the product?[ Back to top ] Your background should extend all the way to the red trim line to ensure that the resulting product does not end up with a white border around it. This is sometimes called the bleed line. Any elements such as text or an important part of an image should be within the blue safety zone to ensure that it does not get cut off during production due to slight shifts that may occur when we trim your product.